Privacy Policy

1. Introduction

Momentum Meals ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Personal Information

When you create an account or place an order, we collect:

• Name (first and last)
• Email address
• Phone number
• Delivery address
• Zip code
• Payment information (processed securely through Stripe)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website

Anonymous User Data

We allow guests to browse and create custom meals before creating an account. During this time, we may store your zip code and cart information temporarily. This data is linked to your account if you choose to sign up.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Create and manage your account
• Communicate about orders, deliveries, and service updates
• Verify your location is within our delivery area
• Process payments securely
• Improve our website and services
• Send promotional communications (with your consent)
• Respond to customer service inquiries
• Comply with legal obligations

4. SMS/Text Messaging

When you provide your mobile phone number and opt in to receive text messages, we may send you SMS notifications regarding:

• Order confirmations and updates
• Delivery status and notifications
• Account verification
• Customer service communications

Message Frequency: Message frequency varies based on your order activity and account needs.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.

Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message or by updating your communication preferences in your account settings. After opting out, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt back in.

Help: For assistance, reply HELP to any message or contact us at support@momentummeals.com.

We do not share, sell, rent, or trade your mobile phone number or any information collected through SMS messaging with third parties or affiliates for marketing or promotional purposes.

5. Information Sharing

We may share your information with:

• Payment Processors: Stripe processes all payment transactions securely. We do not store your full credit card information.
• Delivery Partners: To facilitate order delivery, we share necessary delivery information (name, address, phone number for delivery coordination only).
• Service Providers: Third-party services that help us operate our business (hosting, analytics, email services).
• Legal Requirements: When required by law or to protect our rights.

We do not sell, rent, or share your personal information, including your mobile phone number, with third parties or affiliates for marketing or promotional purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. Our website uses SSL encryption for data transmission. Payment information is handled by Stripe, a PCI-compliant payment processor. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing agreements.

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your account and data
• Opt out of marketing communications
• Request a copy of your data

To exercise these rights, please contact us at privacy@momentummeals.com.

9. Cookies

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze website traffic. You can control cookies through your browser settings, though disabling them may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@momentummeals.com